Only owned conversations enter
Source ownership is checked before a conversation reaches the workspace, keeping stray threads out of the flow.
Features
Put automation inside visible boundaries.
Xrisp is not about making AI talk more. It helps teams know when AI can answer and when a human should take over.
- Ownership checked first
- Knowledge and rules before reply
- Handoff stays visible
Policy comes before reply
Knowledge, keyword rules, plan limits, and reply access resolve the next action together.
Human handoff keeps the customer thread intact
Operators can pause one conversation while the customer remains in the same support thread.
Critical states stay explicit
Delivery, handoff, limits, and failures are visible so the team can intervene before risk grows.
Operating feel
Every feature answers one question: should this conversation be automated now?
That makes Xrisp feel like a support operating layer, not another chatbot.
Next
Connect one workspace first.
Start with low-risk conversations, then open automation and handoff policy as the team gains confidence.